DOTr-MRT3 | Citizen's Charter Survey

Email Address:

Phone No:

Customer Type: *

Date: *

Sex: *

Age: *

Region of Residence: *

Service Availed: *

INSTRUCTIONS : Check mark () your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1 : Which of the following best describes your awareness of a CC?

1. I know what a CC is and I saw this office's CC.

2. I know what a CC is but I did NOT see this office's CC.

3. I learned of the CC only when I saw this office's CC.

4. I do not know what a CC is and I did not see one in this office.

CC2 : If aware of CC, Would you say that the CC of this office was ...?

1. Easy to see.

2. Somewhat easy to see.

3. Difficult to see.

4. Not visible at all.

5. N/A

CC3 : If aware of CC, how much did the CC help you in your transaction?

1. Helped very much.

2. Somewhat helped.

3. Did not help.

4. N/A

INSTRUCTIONS : For SQD 0-8, please put a check mark () on the column that best corresponds to your answer.

Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	N/A
SQD0. I am satisfied with the service that I availed.

SQD1. I spent a reasonable amount of time for my transaction.

SQD2. The office followed the transaction's requirements and steps based on the information provided.

SQD3. The steps(including payment) I needed to do for my transaction were easy and simple.

SQD4. I easily found information about my transaction from the office's website.

SQD5. I paid a reasonable amount of fees for my transaction. (if service was free, mark the 'N/A' column)

SQD6. I am confident my online transaction was secure.

SQD7. The office's online support was available, and (if asked questions) online support was quick to respond.

SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.

Suggestion on how we can further improve our services (optional):

HELP US SERVE YOU BETTER!