This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

INSTRUCTIONS : Check mark () your answer to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.

CC1 : Which of the following best describes your awareness of a CC?

CC2 : If aware of CC, Would you say that the CC of this office was ...?

CC3 : If aware of CC, how much did the CC help you in your transaction?

INSTRUCTIONS : For SQD 0-8, please put a check mark () on the column that best corresponds to your answer.

Strongly Agree


Neither Agree nor Disagree


Strongly Disagree
SQD0. I am satisfied with the service that I availed.
SQD1. I spent a reasonable amount of time for my transaction.
SQD2. The office followed the transaction's requirements and steps based on the information provided.
SQD3. The steps(including payment) I needed to do for my transaction were easy and simple.
SQD4. I easily found information about my transaction from the office's website.
SQD5. I paid a reasonable amount of fees for my transaction. (if service was free, mark the 'N/A' column)
SQD6. I am confident my online transaction was secure.
SQD7. The office's online support was available, and (if asked questions) online support was quick to respond.
SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.
Please check all questions.